Complete VoIP Package

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Complete VoIP Package

How does VoIP work?

Business technology has made impressive strides over the past decade, and VoIP is one of the most widely-adopted innovations, especially among organizations looking to make their telephone system more flexible and cost efficient.

VoIP takes sound, such as voices or other analogue information - and transforms itinto packets of digital information, which can then be transferred over the internet. While converting a voice into a digital signal sounds complex, VoIP is easy to use.

With VoIP, you can make and receive calls from a desktop computer, laptop, tablet and smartphone, as well from an ordinary desk phone. This means you can access your business phone number from any location via your internal network, Wi-Fi, or mobile internet.

Benefits of IP Telephony
Compared to regular telephone networks, IP telephony aims to be:
  • Cheaper
  • Simpler
  • More scalable
  • Higher-availability
  • Equally or more reliable

VoIP Provider's Features & Capabilities

VoIP Providers generally support the following functions:

  • Hosted PBX
  • Multi-level Interactive Voice Response (IVR)
  • User templates
  • Call reports
  • Directory of employee names

  • Answering rules
  • Call recording
  • Call park
  • Call screening
  • Message alerts

  • Video conferencing
  • Audio conferencing

  • Mobile app for iOS (White Label App)
  • Mobile app for Android (White Label App)

  • Integration with contact & customer information systems (e.g. CRM, Outlook, etc)
  • Internet faxing
  • Ring group (splitting calls or rotating them within a group of employees)

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