Complete VoIP Package
Complete VoIP Package
How does VoIP work?
Business technology has made impressive strides over the past decade, and VoIP is one of the most widely-adopted innovations, especially among organizations looking to make their telephone system more flexible and cost efficient.
VoIP takes sound, such as voices or other analogue information - and transforms itinto packets of digital information, which can then be transferred over the internet. While converting a voice into a digital signal sounds complex, VoIP is easy to use.
With VoIP, you can make and receive calls from a desktop computer, laptop, tablet and smartphone, as well from an ordinary desk phone. This means you can access your business phone number from any location via your internal network, Wi-Fi, or mobile internet.
Benefits of IP Telephony
Compared to regular telephone networks, IP telephony aims to be:
- Cheaper
- Simpler
- More scalable
- Higher-availability
- Equally or more reliable
VoIP Provider's Features & Capabilities
VoIP Providers generally support the following functions:
- Hosted PBX
- Multi-level Interactive Voice Response (IVR)
- User templates
- Call reports
- Directory of employee names
- Answering rules
- Call recording
- Call park
- Call screening
- Message alerts
- Video conferencing
- Audio conferencing
- Mobile app for iOS (White Label App)
- Mobile app for Android (White Label App)
- Integration with contact & customer information systems (e.g. CRM, Outlook, etc)
- Internet faxing
- Ring group (splitting calls or rotating them within a group of employees)
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